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Volume spikes, staffing gaps, multilingual customers, 24/7 expectations. Otaru picks up every call, resolves the routine end-to-end, escalates the hard cases with full context, and drops a structured ticket into your queue – so your team focuses on what only humans can.
Drop your work email and your website. We'll spin up a personalized voice agent trained on your product, pricing, and FAQs.
Work email only · No card · We never share your data
After-hours, weekends, holidays. Tickets pile up. SLAs slip. CSAT drops for every hour a customer waits for first response on something they could have resolved in 60 seconds.
Adding agents is the only lever – but each new hire is 90 days to ramp, fully loaded cost north of $50K, bound to 8-hour shifts in a single language, and you still don't have weekend coverage.
Password resets, balance checks, plan renewals, order status. A large share of inbound is answerable in under a minute – but it consumes the same labor as the genuinely complex cases that need your senior agents' attention.
Password resets, balance checks, order status, plan changes, billing questions, FAQ-style how-to. The agent resolves them in one call or chat – grounded in your help center and policy docs. The routine that doesn't need a human disappears from the queue. Inbound phone, website widget, or in-app – the same brain everywhere.
Sub-500ms response at 3 AM Sunday in São Paulo. Your customers don't wait until Monday for the easy stuff. Volume spikes during holidays, weekends, product launches – absorbed without scrambling for on-call. Hard cases land in your queue with a structured ticket, full transcript, and recommended next step.
Outbound check-ins for renewal at-risk accounts, NPS detractors, payment failures, churn signals. Polite, timezone-aware, in the customer's language. Warm-transfers to your CSM when the conversation gets meaningful. Same agent, your brand voice.
When a tier-1 customer demands a meeting or a quarterly business review is on the calendar, the agent joins via Zoom, Google Meet, or Microsoft Teams. Captures objections, action items, strategic priorities – posts a structured summary back to the dashboard for your CSM to action.
We've scaled commercial teams managing $10B+ P&Ls across Fortune 500s and high-growth startups. We built the platform we wished we had when we were in the field.
Karthik, Co-founder & CEO
Head of Product & Commercial Operations, UberEats (EMEA & APAC) · CEO, UberEats Taiwan · Partner, Monitor Deloitte
Sandeep, Co-founder
Senior Partner, Deloitte & EY · CEO, Learning Varsity · Founder, TalSol
Founders have scaled high-performance commercial teams at marquee companies
A customer in São Paulo has a question about her renewal – her plan auto-charges Saturday morning and she's not sure why the amount changed. She calls your support line, half-expecting a callback Monday. The agent picks up on the first ring, in Portuguese, walks her through the proration math she missed in the email, confirms her billing address, and notes a one-time courtesy credit for the team to approve in the morning. She hangs up at 11:49. Your team wakes up to a resolved ticket, a happy customer, and a CSAT of 5 / 5.
Yes – we plug into the major support platforms like Zendesk, Intercom, Freshdesk, and HelpScout via our webhook plus REST API. Every conversation drops into your queue as a ticket with full transcript, resolution status, tags, and recommended next step. If your help desk isn't on that list, the same webhook plus API work for any modern platform. If you haven't picked a help desk yet, the Meridian dashboard is your always-on source of truth – free.
You define the rules – keywords, sentiment, ticket type, customer tier, dollar value, anything you can express. Escalations land in your queue with a structured summary, full transcript, and the agent's recommended next step, so your human agent picks up in seconds, not minutes. Default behavior leans cautious: when the agent is unsure, it escalates rather than guesses.
Sub-500ms response, natural prosody, handles interruptions, asks clarifying questions, switches language mid-call. Most customers don't realize until they're told. The agent is grounded in your help center and policy docs, so it never invents a refund threshold you don't offer or a feature you don't ship.
25+ languages out of the box, with optional per-agent language lock. The agent can detect the caller's language on the first turn and respond in it – no menu trees, no language selection. One agent can handle English, Spanish, French, Mandarin, Portuguese, and Arabic on the same line without configuration.
By default we don't record audio or video – we keep structured transcripts only, which powers your dashboard, search, and ticket exports. If you need full audio or video recording for compliance, QA, or training, we can enable it on-demand with either Otaru-managed or self-hosted storage. For regulated industries like healthcare or finance, email support@otaruai.com and we'll walk through the specific controls you need.
Drop your help center URL, pick a template, go live. No card, no setup call, no per-seat tax.
See support-scale pay-per-conversation pricing·Operators who ran 100-person commercial floors at scale
